Studio Etiquette, Policies & FAQs

  • What should I know before booking an appointment?
    A valid credit card is required to hold your appointment. By booking, you agree to our cancellation and no-show policy.

    What is your cancellation policy?
    We require 48 hours’ notice to cancel or reschedule. Late cancellations or no-shows are charged 100% of the service fee. Deposits for select services are non-refundable.

    What if I’m running late?
    If you arrive 15+ minutes late, your appointment may need to be rescheduled and charged in full. We do our best to accommodate when possible, but treatment time may be reduced.

  • How often should I get a facial?
    Most clients see the best results with monthly facials, though some corrective treatments may be recommended weekly or biweekly.

    What is included in a facial?
    All facials are customized and may include double cleansing, skin analysis, steam, exfoliation, extractions, high frequency, massage, a finishing mask, and personalized home-care recommendations.

    How does your Acne Program work?
    We use the Face Reality method to create a custom plan combining professional treatments and lifestyle guidance to help clear and maintain healthy skin.

  • What is a chemical peel, and which one is right for me?
    Chemical peels use professional-grade solutions to exfoliate, smooth, and brighten the skin. We offer glycolic, lactic, salicylic, peels for concerns like aging, acne, sun damage, and pigmentation. Your esthetician will recommend the right option for your skin.

  • How should I prepare for waxing?
    Allow 3 weeks of hair growth, avoid moisturizers the day of, and discontinue retinol, acids, or tanning for 24–48 hours prior.

    Can I get waxed if I’m pregnant or on my cycle?
    Yes — waxing is safe. You may be slightly more sensitive.

    When is waxing not recommended?
    Avoid waxing if you’re using Retin-A, Accutane, or have recently had corrective peels or sun exposure.

  • What are microdermabrasion, ultrasonic cleansing, IPL, and Lamprobe?

    • Microdermabrasion: Diamond-tip exfoliation that polishes away dull, dead skin.

    • Ultrasonic: Gentle exfoliation and product infusion using ultrasound waves.

    • IPL Photofacial: Non-invasive treatment for redness, pigmentation, and sun damage.

    • Lamprobe: High-frequency device that removes skin tags and minor skin irregularities.

  • Do you offer Botox, fillers, or mesotherapy?
    Yes — our medical provider is available every other Thursday for cosmetic injectables.